Article 1 : Application of Agreement
Tokyo Wheelchair/Osaka Wheelchair shall provide a service through which it rents out a rental wheelchair (hereinafter referred to as “Wheelchair”) to the Renter, and the Renter shall rent the Wheelchair from Tokyo Wheelchair/Osaka Wheelchair in accordance with the provisions in this Agreement. Matters not provided for in this Agreement shall be governed by relevant laws and regulations, and established industry standards .
Tokyo Wheelchair/Osaka Wheelchair may make special provisions as long as they do not violate the purport of this Agreement, laws and regulations, administrative issuances, and established industry standards. If a special provision is made, such provision shall take precedence over this Agreement.
Article 2 : Booking and Payment
Booking shall be confirmed upon the Renter's submission of the Booking Confirmation Form provided by Tokyo Wheelchair/Osaka Wheelchair.
In cases where the reservation is deemed infeasible by Tokyo Wheelchair/Osaka Wheelchair, the Renter will be notified promptly, and any payment made will be fully refunded.
Bookings are accepted from 3 months prior to the desired start date of use.
Booking and Payment shall be completed no later than 5 days prior to the rental period; provided, however, that this requirement shall not be applicable if a specific deadline is established by Tokyo Wheelchair/Osaka Wheelchair.
Payment can be made using a credit card, debit card, or any other electronic method provided by Tokyo Wheelchair/Osaka Wheelchair.
Article 3 : Rental Procedures
Pickup
(1) The Renter must collect the Wheelchair at the designated location specified in advance through the Booking Confirmation Form. The Renter cannot collect the Wheelchair at Tokyo Wheelchair/Osaka Wheelchair's offices, facilities, or any other locations.
(2) Any defects or missing parts in the Wheelchair must be reported to Tokyo Wheelchair/Osaka Wheelchair before commencing use.
(3) The Renter must thoroughly read and understand the provided user manual and adhere to safety precautions when using the Wheelchair.
(4) Tokyo Wheelchair/Osaka Wheelchair strongly recommends that the Renter secure appropriate insurance to cover potential injuries or damages arising during the use of the Wheelchair. Failure to obtain insurance is at the Renter's risk.
During Usage
(1) The Renter must handle the Wheelchair with the utmost care to prevent personal and property damage.
(2) The Wheelchair must not be used by anyone other than the Renter or users designated by the Renter prior to rental.
(3) The Renter must refrain from modifying or decorating the Wheelchair.
(4) The Renter must use and store the Wheelchair responsibly.
Return
(1) The Renter must return the Wheelchair by the agreed return date and time at the agreed return location, following the procedures provided by Tokyo Wheelchair/Osaka Wheelchair.
(2) Late returns without prior authorization will incur a fee of 150 USD per day.
(3) If an extension of the rental period is required, the Renter must contact Tokyo Wheelchair/Osaka Wheelchair before the scheduled return date and time.
(4) Extension of the rental period may not be possible depending on availability.
(5) The Renter must ensure that all parts are intact upon return.
Article 4 : Rental Fees
Rental fees shall refer to the total of the following fees. Tokyo Wheelchair/Osaka Wheelchair shall clearly state in the quotation the amount, basis for calculation, and other details of each fee.
(1) Rental fee
(2) Shipment fee
(3) Other fees
Other fees may include charges for optional services, additional equipment, or cleaning fees, as applicable.
The rental period shall be calculated on a calendar day basis, and even if the rental duration within a single day does not reach 24 hours, it shall still be considered as one full rental day.
Article 5 : Disclaimer
Tokyo Wheelchair/Osaka Wheelchair shall not be held liable for any damages, including personal and property damages incurred by the Renter during use.
This limitation of liability does not apply to damages caused by gross negligence or willful misconduct of Tokyo Wheelchair/Osaka Wheelchair.
This limitation also applies to third-party claims arising from the Renter's use of the Wheelchair, except in cases of gross negligence or willful misconduct by Tokyo Wheelchair/Osaka Wheelchair.
Article 6 : Provider Responsibility for Rental Commencement
Tokyo Wheelchair/Osaka Wheelchair shall make every reasonable effort to provide the Renter with an alternative Wheelchair as promptly as practicable in the event of a delivery delay or any issue preventing the start of the rental.
If the start of the rental period is delayed due to reasons outlined in Article 6.1, Tokyo Wheelchair/Osaka Wheelchair shall compensate the Renter by refunding the Rental Fee for the delayed days and providing a compensation fee of up to 15 USD per day.
The total compensation under this article shall not exceed the Rental Fee for the rental period.
The Renter agrees to waive any additional claims or demands beyond the refund and compensation specified in this article.
Article 7 : Renter Responsibility for Damage or Loss
If the Wheelchair is lost, damaged, or otherwise rendered unusable due to the Renter’s negligence or violation of Tokyo Wheelchair/Osaka Wheelchair’s ownership rights, the Renter shall indemnify Tokyo Wheelchair/Osaka Wheelchair for all resultant damages and losses. This includes, but is not limited to, costs associated with the repair or replacement of the Wheelchair.
Negligence includes, but is not limited to, improper use, failure to follow safety instructions, or unauthorized modifications to the Wheelchair.
Article 8 : Cancellation Policy
The cancellation charge for the reserved Wheelchair and shipment is as follows.
No show : 100% of Rental fee and Shipment fee
Day of rental start : 100% of Rental fee and Shipment fee
1-3 Days Prior to rental : 100% of Rental fee and Shipment fee
4+ Days Prior to rental : Not required
Article 9 : Privacy
For information on privacy, see our Privacy Policy.